I was really impressed with the service we received from SDS - ordered our door knobs over the internet on Sunday and they tried to deliver them on Tuesday. They left a slip and called me the next day to see what I wanted to do - they would have redelivered but we decided to collect and got the items on Saturday - all correct and looking good.
I ordered a sureflap microchip cat flap and a convertor for fitting in glass from you. They both arrived very quickly and the cat flap was perfect - just the right size for a cat to use....however the glass convertor was a completely differnt size and would have allowed a small horse to pass through it. I spoke to someone in customer services and it appears that you only stock that size (or at least she could not see any sizes mentioned re the convertors) - therefore I would imagine that many people have come unstuck like me.
I have returned the convertor and am now waiting for my refund. I would strongly suggest that you look into adding a size on the website and getting the cat flap sized convertors in - I have had to go elsewhere to get that.
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