Item ordered and shown on my account as "despatched". 10 days later I contacted Frost to enquire about non-delivery. It was then that I was told that the item was on back order, but expected into stock "within days". I was told that I should have received an email to inform me of the back order status, but no apology was offered. 17 days after my order I am still waiting for the order to be completed, and I resent the fact that payment was taken at the time of order, despite the "no stock" status of the item.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.