Like everyone on here was a little worried about so so so so so many bad reviews.
I made an order on Wednesday night after 8 and then looks at these reviews - still I took hope from the few good reviews. I used the number (mobile) that was on these forums and call him up Thursday morning as I meant to pay next day delivery as needed these knifes as a gifts for someone leaving the county.
I rang about 5 times with no answer so decided to send an email via the website (in fact I sent two asking to upgrade my delivery) - about an hour or so later I had a missed call from the same number I found on here (I though it was going to be someone asking why I had called 5 times ;)) turns out it was the guy from SwissTool.co.uk - I explained the situation and said he would send them next day for me - he asked for my order number and then read me back my details, all was correct so I payed the extra and got send an updated order, 2 hours later got a dispatched email from him.
At 11 am this morning both knives turned up at my door as expected.
I know a lot of people have had a really bad experience but mine was good so just wanted to let you all know.
The only down side that they should fix put a number on the website and really make an effort to answer people or email them back ( I did not need an replay to my email as he rang me back) - I am guessing this is a part time thing but just a guess.
Also I can confirm SwissTool is a official reseller - I emailed Victorinox and they confirmed this for me. Happy to post the email.
So in summery I am Happy Happy Happy and I am going to buy another one from him next moth :)
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