Ross Evans´ profile

Reviews (2)

Swisstool

Happy Happy Happy

Like everyone on here was a little worried about so so so so so many bad reviews.

I made an order on Wednesday night after 8 and then looks at these reviews - still I took hope from the few good reviews. I used the number (mobile) that was on these forums and call him up Thursday morning as I meant to pay next day delivery as needed these knifes as a gifts for someone leaving the county.

I rang about 5 times with no answer so decided to send an email via the website (in fact I sent two asking to upgrade my delivery) - about an hour or so later I had a missed call from the same number I found on here (I though it was going to be someone asking why I had called 5 times ;)) turns out it was the guy from SwissTool.co.uk - I explained the situation and said he would send them next day for me - he asked for my order number and then read me back my details, all was correct so I payed the extra and got send an updated order, 2 hours later got a dispatched email from him.

At 11 am this morning both knives turned up at my door as expected.

I know a lot of people have had a really bad experience but mine was good so just wanted to let you all know.

The only down side that they should fix put a number on the website and really make an effort to answer people or email them back ( I did not need an replay to my email as he rang me back) - I am guessing this is a part time thing but just a guess.

Also I can confirm SwissTool is a official reseller - I emailed Victorinox and they confirmed this for me. Happy to post the email.


So in summery I am Happy Happy Happy and I am going to buy another one from him next moth :)

e-outdoor

Better Than Apple

I ordered some shoes on Monday morning - turned upnandnwas wearing them on Tuesday morning. Passed expectations and was send 5 emails between Monday and Tuesday letting me know the status.

I have never had an experience like this not even from Apple!

Ross Evans´ profile

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Ross Evans
Reviewer
United Kingdom

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