Suzi Eassom´s profile

Reviews (2)

boohoo.com

Great company!

Good communication, great prices and student discount, good delivery and good products. Will boding more of my holiday shopping here :)

Missguided

AWFUL COMPANY, AWFUL CUSTOMER SERVICE. DO NOT USE!

I ordered a sequin cut out dress and wore it on a night out however it cut my arms up because of how poorly made it is. The inside is full of sequins and they rubbed. I had rashes and cuts on my arms legs and back. I e-mailed misguided and they said 'maybe next time you should wear an underskirt'!

I told them it is not fit for purpose and doesn't comply to the sales of goods act which they should adhere to. They basically said sorry, unlucky were not bothered.

I am now taking this case to trading standards and I never ever write reviews but I wouldn't want somebody else to be ripped off like I have!

There clothes are not a high standard and now I've realised this is why it's so cheap.

HOWEVER...

A very reasonable and nice lady called Grace finally saw that I had a valid point that this dress was unfit for purpose and therefore faulty and agreed for me to send it back free post and choose a dress of equal value that they would dispatch to me. I did get the end result I wanted but it was a struggle! Happy now :)

05 February 2013

Reply from Missguided

Hi Suzi,

I apologise if any upset or offence was caused by the advisor's comment, may I assure you that this was not their intention nor Missguided's.

It is unacceptable that an item of clothing is causing you such discomfort and pain, this is certainly not fit for use. Therefore a faulty item.

I urge you to email me at customerhelp@missguided.co.uk where I will provide you with a free post label to return the dress. Please then chose an item off the website of the same value and we will re dispatch the item for you.

I wish to apologise both on behalf of the advisers that have dealt with your query and Missguided.

Best Wishes,
Grace xx

Suzi Eassom´s profile

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Suzi Eassom
Reviewer
1990
Nottingham, United Kingdom

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