Jane Phillipson´s profile

Reviews (1)

Madfun

do not touch with a barge pole, Spent £700 with them and have been totally ripped off.

We ordered a trampoline off them before christmas 2012 and as of the 4th Feb 2013 they have still not collected or refuned us due to the fact the the tramoline was broken and faulty. This was reported to them on the 24th Dec. Please do not spend your hard earned cash with a company like this. My kids have been well ripped off.

04 February 2013

Reply from Madfun

Dear Jane

Thank you for your comments.

First of all please let me apologise for the inconvenience caused by your order with us.

We have done as much as we could to resolve the situation for you as quickly as possible. In fact I prefer all changes to orders to be put in writing by customers, but I can see that we have taken verbal instructions over the phone in order to make the process easier for you.

It appears that the trampoline you received was faulty and initially we attempted to resolve this by supplying replacement parts. I’m not sure of the reason, but it then appears that you requested we change the order to a smaller trampoline instead. At that point we organised the collection of the original trampolines, which was attempted last Friday. It will be attempted again today.

It appears that you have now decided to cancel the order all together which of course is your choice.

Once again, apologies for the inconvenience this must have caused. We have your details on our system and so if you ever felt you wanted to purchase from us again I’d be happy to offer you a 10% discount as a returning customer. I’ll put a note on the system now just in case.

Kind regards
Steve Madkins

Managing Director
MadFun Ltd

Jane Phillipson´s profile

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Jane Phillipson
Reviewer
1973
Manchester, United Kingdom

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