Michelle Fair´s profile

Reviews (1)

Ellis Brigham Mountain Sports

Unusual

Ordered 3 pairs woolly socks. One beany hat arrived. Was asked to post hat back and they would attempt to sort out paying me the cost of postage, once I had been able to email the receipt to them.
The delivery note said the package should indeed contain socks.

07 February 2013

Reply from Ellis Brigham Mountain Sports

Thanks for the feedback and apologies about the problem with your order. This was due to a picking mistake made by our dispatch team, and we're really sorry! Thankfully these mistakes are usually kept to an absolute minimum but they can happen, particularly during the busy winter season. When this kind of thing occurs we always try to offer the customer a goodwill gesture, so if you would like to discuss further please call our customer service manager on: 0844 3721010.

Michelle Fair´s profile

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Michelle Fair
Reviewer
United Kingdom

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