Thanks for the feedback and apologies about the problem with your order. This was due to a picking mistake made by our dispatch team, and we're really sorry! Thankfully these mistakes are usually kept to an absolute minimum but they can happen, particularly during the busy winter season. When this kind of thing occurs we always try to offer the customer a goodwill gesture, so if you would like to discuss further please call our customer service manager on: 0844 3721010.