Jaamal Virani´s profile

Reviews (1)

iflorist

Flowers ok, service awful!

Ordered a bunch for my girlfriends birthday checked at 4pm to see why she hadnt received them yet and the advicer told me they had been cancelled. I was given no explaination and told they can send them out tomorrow (damage already done) so i ended up having to convince them to refund me and they gave me a £10 off voucher....I have just taken a leap of faith and tried to use the £10 voucher to find its actually a £5 voucher, when speaking to the advicer they said the voucher is not valid and that they cant issue a new £10 one as they dont have any. I asked to speak to their supervisor and they refused!!

If they got their act together they could become a household name like interflora as the flowers and prices are alright!

04 February 2013

Reply from iflorist

Dear Jaamal

I am very sorry to hear of the problems you have recently had with our services. Thank you for bringing these concerns to our attention. We will certainly be investigating why your voucher code did not work. We certainly do not wish to lose your valued custom so we would like to offer you a complimentary bouquet to be sent to a recipient of your choice as a means of apology from Iflorist. We hope this is satisfactory as I will e-mail you personally now regarding this matter.

Kind Regards

Iflorist

Jaamal Virani´s profile

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Jaamal Virani
Reviewer
1994
United Kingdom

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