We made an initial enquiry and very shortly got a human being (not a machine ) I got to speak to Steven Craven. After explaining my requirements Steven said that he would phone me straight back. I thought oh yes BUT Steven did call me. He sent out both by email and post the paperwork that I would require If I was to go ahead. There I did not feel under any pressure. I filled this out and sent back. Steven rang to let me know how long I could expect to wait. All the way through Steven would call me back if I rang and he was not in. At one point I did say to Steven that it was not a huge amount of money, but Stevens reply made me stand up. He said that everyone was different, and to me it is my pension and money to live on over the comming years, so it was important to get the best deal FOR ME. I did belive that he was doing the best for me as an individual. At one point he rang to say that I would receive slightly more than had been originally quoted, and explained why, So keeping me in the know all the way. Thank You Steven
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