A lot of these negative reviews refer back to December - might it not be that a lot of the responsibility lies with Royal Mail whose delivery service was absolutely shocking over that period. I know because I sent two recorded items via 1st class and one of them took TWELVE days to arrive, while the other more important one didn't arrive at all.
It's true that zoverstocks should have responded to customer enquiries but i get the feeling the company isn't structured to answer individual queries. Like elitedigital on amazon, they offer a competent service so long as nothing puts a fly in the ointment - such as the aforesaid Royal Mail. As for the multiple feedback, people who have a good experience do tend to order in bulk, as their prices are often the cheapest.
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