We recieved our shed ok and on the date agreed however it was missing the roof felt (More on that in a bit). Shed was built and is ok, it was quite cheap and thats reflected in the build quality you get what you pay for so i cant really complain about that too much. Now on to the missing felt and this is where this company really let itself down, Driver told us that the felt was missing and would arrange for some more to be sent out, we called customer service on the same day and they confirmed it would be sent. 4 days later and still no sign of the felt so called again only to be told the order had not been put on the system but it would be done that day and could take upto 7 days for delivery ! 7 days to pick some felt from a warehouse and ship it out, i could build my own shed in less time than that ! Was offered the option of going to buy some myself and they would refund me £20 towards the cost but I pointed out that the nearest B&Q/Wickes etc was nearly 20 miles away, so a 40 mile round trip at my cost for there mistake, no thanks. So i had no option but to wait. Got to day 5 and thought i would chase them, was told it was out for next day delivery with City Link, next day came and chased up at around 5pm as no sign of it only to be told it was actually being delivered by there own driver and could be upto 7pm. 7pm came and went no delivery of felt. Contacted customer service next day and asked to speak to manager, conveniently in a meeting and would not take the call, was told that the felt should have been delivered the prior day via TNT. So thats City Link, there own driver and now TNT, i was half expecting it to turn up with Royal Mail ! After some chasing customer service rep advised TNT ran out of time previous day but it would definatelty get delivered that day and finally after nearly two weeks since the shed arrived it did come via TNT. Problems happen and things do get missed off orders i fully expect that from time to time but i always judge a company by its ability to resolve these problems quickly and swiftly, Walton sheds failed on every single point. I will never buy anything from them again.
Just had a new door fitted by Global Door and are very pleased with the outcome, door looks great. Took about 2 weeks from initial order to final installation, very happy. Would use this company again if we ever require another door.
Ian Richardson found this review useful
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