This was the first company that I bought my glasses from about 10 months ago. I went with them because they are supposed to be the best online company that sells glasses. Problems started right from the outset, I called to enquire about lens prices and was kept on hold for about 7 mins. Then someone who sounded a bit out of their depth advised me that I would need very thin lenses for my prescription. I knew this wasn't the case as my optician has never advised me to have thin lenses before so I was very disappointed by this. I won't even bore you with the rest of the details on how long I had to wait for my glasses, lets just say that I won't bother to buy from them again - big mistake!
Anyway, after reading some of the other bad reviews on this site I'm not surprised they have had to hike their prices up just to compensate for the loss of customers I pressume!
I had previously bought my glasses from another big online retailer and was very disappointed by the service I received, not only that but the glasses were made wrong as well so as you can imagine I was very hesitant to buy online again.
I came across this company after reading some good reviews on a consumer forum. I needed to buy varifocals so I wanted to talk to someone about it before ordering. I phoned and spoke to someone who was extremely helpful and polite. She put my mind at ease and chose some lenses for me that suited my budget. All I can say is 'Fantastic'. from beginning to end they kept me informed of my order progress and shipped my new glasses to me within a few days. I'll definitely buy from them next time my sight test is due.
Simon Smith found this review useful
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