Looking for a very specific purchase (black cookoo watch) that wasn't available on my trusted Amazon, I did a Google shopping search for said item and ValueBasket came up trumps. Ordered the product from the website which all seemed fine and painless like I'd expect. However, tried to change the delivery address and couldn't so ordered it then called to as it be changed; this turned out to be a painful experience, and I ultimately gave up. Then having received no update on where my product was for a working week, I logged in to find the delivery status was ON HOLD, I called customer service and they told me the account was on hold due to the request to deliver to another address. I said that I had explained that, due to their ridiculous policy, I had confirmed I would accept delivery to home. Now I've wasted a week. Surely the request for delivery to people's work addresses is pretty normal? Sorry that I have to, like lots of normal people, work for a living, and can't justify staying in all day on the off chance I might have something to delivered to my house during the working day!
Come on, get your act together ValueBasket and get my gadget to me pronto!
Following the above, I'm now told I cannot have the product, except in a colour I don't want.
I've had enough! Let's see if cancelling my order is as difficult!
I sent an email to the customer service address and have only received a technology auto-reply. Interestingly, I received an email to fill in a survey before I received any communication from customer services to,deal,with my problem. I did wait a business day but heard,nothing, so maybe filling this in will encourage some contact as to how my faulty product will be replaced.
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