Andrea Briggs´ profile

Reviews (1)

Groupon UK

what a SWIZZ

I purchased a Groupon voucher the merchant wouldn't accept the code ,
I complained to Groupon got an unsatisfactory response , sorry nothing we can do ,
not prepared to refund you at all ,
there is a name for taking money with out supplying the goods,
and then reminded them that further to my complaint may I point out that you are in breech of your terms and conditions

that state:

For the first 15 days after you purchase your Voucher, your Voucher can be redeemed either with the merchant who is supplying the underlying products or services
or with Groupon Shop. If you decide to redeem your Voucher with Groupon Shop for Groupon Shop Goods, you may do so up to the amount of the Voucher
purchase price. Please see the Groupon UK Terms and Conditions for more information or visit Groupon Shop's website at www.groupon-shop.co.uk.
Right to cancel: Once we send you the Groupon, you may cancel the transaction at any time within 7 working days from the day after the day that you receive the
Groupon (where a working day is any day that is not a Saturday, Sunday or public holiday). If you do want to cancel, you must do so by sending us an email to tell us
you are cancelling to: support(at)groupon.co.uk or writing to us - in each case, always provided of course that you have not yet redeemed the Voucher. Groupon UK,
1 Swan Lane, London, EC4R 3TN.

Please note the the validity of the voucher sold to me was for 7 days ,


I am still awaiting a response ,

I would not recomend this company to any one at all

14 May 2013

Reply from Groupon UK

Hi Andrea, we would like to help with and we understand that you are not happy with the initial response from Groupon. Please email us at sm.support@groupon.co.uk and we can investigate what happened. Also please write "Trustpilot" in the subject box and we will be able to reply to you as soon as possible. We are sincerely sorry you have not had a good experience and we will do all we can to help. Thank you, Groupon UK.

Andrea Briggs´ profile

profile image of Andrea Briggs
Andrea Briggs
Reviewer
1976
United Kingdom

About