I found the site very easy to use, read the reviews of the tyres I wanted on the site and also checked for feedback of the same tyres on the usual forums. There was a problem with the site, so it told me to call the customer services department. It took 10 mins on the phone to the girl at Black circles, who was very helpful and sorted out the error.
Fitting was simple, turned up at the garage in Rowlands Castle, service was OK, but they missed out on repeat business as i asked for a price for an exhaust but they couldn't be bothered to give me a quote.
I did get the feeling that because I didn't go direct to them that I wasn't a proper customer.
More than happy with the service from black circles, and I will use them again and recommend to friends & family.
I order items from boots and receive an email to say it should be with me by a certain date. I then get an email from hermes to say order generated (although it does not say what this means). the next email says its out for delivery, and it gets delivered usually around 10am. When I order from topshop, next, boots I get the same lady, she says hello, we chat quickly and shes friendly. if I'm not in she will leave it in a cupboard by my front door as i've given her permission to do so (unless it requires a signature). She leaves a card with her name and number so I can leave a message to tell her when she can next deliver it. I think it depends on the individual delivering your parcel. My husband used to work for the listening company who dealt with calls for debenhams who I believe use hermes and people would say they had items thrown over their garden walls, left on window sills and all sorts!
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