Peter Hall´s profile

Reviews (2)

Simply Paving

Good product, great price, shame about the delivery.

We were recommended to this supplier by a friend. The ordering experience was good with helpful advice. The product and price were what we wanted. The delivery was scheduled and access arrangements notified.
The delivery was a day early, and it was sheer luck that we were at home to accept it. The driver had the instructions regarding access, but could not notify us he was coming, because my phone number was not passed on to him.
Why go to the trouble of promising a delivery date, and then spoil the customer experience by getting the delivery date wrong and not passing on all the contact information?
Nice people to deal with, but don't quite have their act together.

11 April 2013

Reply from Simply Paving Ltd

Thank you for the feedback.

We're happy to hear that you were pleased with the product and the price offered by Simply Paving.

We apologise for the issues experienced with delivery.

I have been looking into this matter with our hauliers and I can confirm that the driver had full access to your details including both a landline and a mobile telephone number.

If a depot wishes to deliver earlier than scheduled, then they should only do this with the prior agreement of the customer. If this was not the case and the early delivery was causing inconvenience, you would have been well within your rights to refuse delivery and have the driver return on the date originally arranged.

Once again, please accept our apologies.

Best regards

Suzanne

Simply Paving

EasyGates Ltd

Service could not have been better.

I ordered a garage door opener on 29th January at 10:00. It arrived by post the following day and was working 2 minutes after I opened the packet. You just cannot get better than that.

Peter Hall´s profile

profile image of Peter Hall
Peter Hall
Reviewer
United Kingdom

About