We were recommended to this supplier by a friend. The ordering experience was good with helpful advice. The product and price were what we wanted. The delivery was scheduled and access arrangements notified.
The delivery was a day early, and it was sheer luck that we were at home to accept it. The driver had the instructions regarding access, but could not notify us he was coming, because my phone number was not passed on to him.
Why go to the trouble of promising a delivery date, and then spoil the customer experience by getting the delivery date wrong and not passing on all the contact information?
Nice people to deal with, but don't quite have their act together.
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