Telmo Alberto´s profile

Reviews (1)

Deep Blue Dive

Another suunto free transmitter victim... poor communication, but final outcome as expected

I'd say the final result was fine, I didn't mind waiting one month, and the suunto air transmitter is the new model, so I even gained something out of the process. However the situation was poorly managed from deepblue dive. After the order, the suunto D4i came right quickly, but without the transmitter... only a piece of paper inside of the box, stating that the transmitter would arrive later, and the order was set as "Complete" in the website.

I'd say Deep blue dive should have asked the customers if they'd like to wait or cancel the order. I was left waiting for a month, after sending some emails asking what was happening, the answer was always "we are still waiting, we will warn as soon as the transmitter is shipped to you". After a month, again without any kind of communication, the transmitter arrived ...

It was the first time I have used Deep Blue Dive, my only complain is their communication process, I know some of the fault comes from suunto taking too long, but I'd like to have the option to choose what to do (my main concern was what would happen if suunto would stop delivering the transmitters). Even so I'm willing to use theirs services again, the final outcome was as expected.

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Telmo Alberto
United States