I booked a car for my girlfriend who was going to visit some family, i used rentalcars.com and found addcarrental that had the car that i was looking for at an acceptable rate. The booking is started and paid upfront and i recieve a confirmation with instructions to bring it to the arrival airport.
My girldfriend arrived with her 4 year old daughter pretty late, so this is one of the times where you just want the car to be there. It wasn't! The office is closed and the instructions say that someone will be waiting there at the specified time, no one was there. The phonenumber of the person that should supposedly be there was included, no answer. Its amazing as their bookingprocess involves telling them the actual planenumber which i did, and the plane was even a little bit ahead of schedule.
My girlfriend calls back to me because she is standing in a foreign country, i go to the company website and find a 24 h support telephone number, not hidden away they are bragging that you can always get a hold of them, and here i am 2 hours later after so many tries to the 24h hotline and all other phonenumbers listed, and had to tell my girlfriend to just give up and take a taxi to a nearby aquaintance where they will spend the night and we will have to sort out this car business tomorrow.
I wouldn't recommend addcarrental.com to anyone even if they have competetive prices i would go to a company that doesn't leave you stranded in an airport after a long day of travelling with a child.
Everything i can buy on Amazon.co.uk is bought there, even though im living in spain delivery is still for free and always more reliable than any other online store i ordered from.
The only bad thing about Amazon is that they don't have everything (yet) so you have to use alternative shopping sites from time till time.
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