Dwell Retail

Delays, avoidance, mis management of return - complete and utter disgrace of a company

Dwell are useless thieves.
Happily took my money, then made me wait 6 weeks for delivery as it suddenly became out of stock (after i placed my order). How convenient.
The goods arrived, incorrectly advertised on the website, which meant the good were now useless and i wanted them returned - called to arrange return - they said the courier company would be in touch. 5 dayslater still no contact so i cann again. Its now 7 weeks since they took my money. FINALLY Arranged the return through Dwell for the following week. took HALF A DAY off work to wait for the collection man, who turns up and tells me "the package wont fit in my van, ill have to leave it"... WHAT!???!? We agree he can do a few more drops to make space in his van and then come back and collect - did he come back...? No. A days wages wasted while waiting for him. Ring Dwell to complain. They couldnt give a monkeys. They offer me a collection date a further 2 weeks later : so that would be 9 weeks before my good are returned and then a further week to return my money. These people are a joke and each and every one of them should be ashamed. Have been promised by 5 different people a call back to arrange again for the goods to be collected and still no call, i keep having to chase them. I am disgusted and will never ever buy anything from Dwell again and will recommend no one i know spends any money with them.
Dwell = hell.