Mr Peter Jewell´s profile

Reviews (1)

Pet Supermarket

Good prices, good website, good customer support.

Have ordered many times from Pet Supermarket as their prices are usually the most competitive. The whole process is normally very slick and trouble-free. But this time round it was nearly a nightmare....
The original delivery was dispatched via Yodel. After a few days a call to PS Customer Services revealed that Yodel had lost the parcel (a 10kg sack of cat food!) -- Pet Supermarket no longer use them for delivery. A new order was dispatched via DPD, and this was delivered bang on schedule -- to my home address rather than my work address as intended -- but a quick call to Customer Services had the delivery located in a matter of minutes. So all was well.

Apart from the minor confusion about the destination of the re-delivery, I cannot fault the Customer Services representatives who helped me in a quick, and friendly manner.

Mr Peter Jewell´s profile

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Mr Peter Jewell
United Kingdom