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Reviews (1)

Davpack

Slow delivery!

Goods were ordered on a Thursday and I hoped for a friday delivery. In the event nothing came. Waited until Monday pm then phoned customer services and was promised a Monday delivery. Nothing came as it had been forgotten to be put on the van! (despite your team chasing). Eventually arrived Tuesday late morning.......very disapointing service!!!

07 February 2013

Reply from Davpack

Dear Mr Chisnall – thanks for taking the time to leave a review. We dispatched your order the same day you placed it, but unfortunately our courier failed to get it to you within the agreed 48hour delivery time. That is not to make excuses, and we apologise for the late arrival of your goods. We continually monitor the performance of couriers handling our orders. It is a very small minority that do not arrive next day let alone two working days, so we shall be taking the matter up with them. Please continue to use us for your packaging supplies, and we have placed a note on your account to monitor your next order closely. Kind regards, Paul Davenport, Sales Director.

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Mr Chisnall
Reviewer
United Kingdom

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