We were over the moon when we got this Oak bed from John Lewis BUT within 1 year the centre of the frame collapsed and rather than contact John Lewis to get the bed replaced we thought we would get it fixed ourselves. Then after about 6 months (now out of the one year warranty that they claim to give you) the bed frame has collapsed.
We are a combined weight of approx. 120-125kg and so it is not weight or use of the bed that is at fault. We had contacted John Lewis to find out what could be done. Initially they told us that a furniture medic would come out and assess the damage and check how it can be fixed. After 24hrs we got an email from John Lewis Customer Services stating that they could not help us any further. We feel completely betrayed by a shop that apparently puts quality and customer service before anything else. £800 is a lot of money and we really thought that we were buying a bed that would last us 10 years at the very least. This has not been the case and we would not want the same to happen to others.
Before you buy – check that the frame is actually tongue and grooved or at least screwed together. We checked to see if there was another bed we could have exchanged BUT it seems all John Lewis bed frames are glued and this is why we have had this issue. We are highly unlikely to buy such an important item of furniture from John Lewis again.
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