Really helpful sales staff, prompt next-day delivery, but one item (smoke box) was missing despite being on the packing note. They acknowleged that it had not been included in the package as they couldn't find one when the parcel was made up.
It took 3 calls and 2 emails and a month to receive the missing item.
I bought a water softener and had excellent service from Buy-a-parcel, particularly from Mike and Liam, but UK Mail let them down. UK Mail said the item was on the van for delivery on Wed, Thur, and Friday, said the put a card through on Thursday but didn't and there was someone in anyway. Thanks to Liam's efforts I got it the following Monday. Buy-a-parcel provided excellent service and pulled out all the stops to solve the problem, and I would highly recommend them
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