David Walker´s profile

Reviews (2)

Bedfordshire Barbecue Centre

Good service at start, let down by aftersales.

Really helpful sales staff, prompt next-day delivery, but one item (smoke box) was missing despite being on the packing note. They acknowleged that it had not been included in the package as they couldn't find one when the parcel was made up.
It took 3 calls and 2 emails and a month to receive the missing item.

www.buyaparcel.com

Excellent service, let down by carrier

I bought a water softener and had excellent service from Buy-a-parcel, particularly from Mike and Liam, but UK Mail let them down. UK Mail said the item was on the van for delivery on Wed, Thur, and Friday, said the put a card through on Thursday but didn't and there was someone in anyway. Thanks to Liam's efforts I got it the following Monday. Buy-a-parcel provided excellent service and pulled out all the stops to solve the problem, and I would highly recommend them

05 February 2013

Reply from buyaparcel.com

Hi David, I am sorry the carrier let you (and us) down in this instance. Some items are only able to go via a certain carrier on our books. If you need anything else in the future, please get in touch first and we can advise of the carrier options. Thank you for the kind review, I am glad the softener got to you eventually. Kind regards, Mike.

David Walker´s profile

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David Walker
Reviewer
United Kingdom

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