I have been a great customer to bulk powders due to the quality of their products and clear nutrition info unlike some other companies with their proprietry blends. I have converted my friends to use them instead of mypr****n.com because of their cheaper prices.
However when i chose to have guaranteed next day delivery, I expect next day delivery. Otherwise i would have chosen another courier. I phoned up customer services and they just said
"oh sorry about that, it will be with you tomorrow and there is nothing else we can do" i did suggest they compensate me by offering me free samples of other products to try but this was shot down quickly from the customer service team.
This would be ok if it never stated guaranteed next day delivery. But i needed my delivery today for my workout. I will not be able to collect the delivery in person as i am away with work... Being a loyal customer i expect good service. This is not unfortunately. I may be tempted to shop elsewhere in the future.
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