Ordered a pair of walking boots which I needed in time for a trip I was going on. The website gave the impression that the boots were in stock until I placed my order and found that they weren't. The 'track your order' page just said that they were awaiting stock but didn't give me an estimated delivery date. I contacted Trekkinn who said that an estimated delivery date should have been on one of the many e-mails I received from them but I certainly had not seen it so can't confirm if that's true or not. They gave me the estimated delivery date which was just in time for my trip so I hung on and waited. Some time later I received another e-mail to say that they couldn't get the walking boots which left me in the lurch right before my trip. No good. Add to that the fact after ordering I started to receive LOADS of spam e-mails from every type of inn under the sun. When I followed the links to opt out of these e-mails I just got more pages of advertising. Not impressed.
A good, attractive and informative website which is easy to use. Their response to my order was quick; I was phoned the next day to explain that my item wasn't in stock but would be soon so I could wait for the new stock to arrive or choose an alternative colour. I elected to wait for the colour I wanted which then arrived much quicker than I expected. The item was well packaged and arrived in excellent condition. I am very please with the service. My only advice; make sure the website is updated regularly; it said my item was in stock when I placed my order.
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