Less credible positive reviews can usually be identified by the excessive praise for every aspect of the company and either the absence of any other reviews by the reviewer or the similarity of other reviews posted by the reviewer.
I bought a Nokia Lumia 520 in November 2013 and I am pleased with the phone and the deal.
However, Carphone Warehouse performance has been poor from beginning to end.
Next day delivery took over a week, telephone calls involve long (expensive) waits, email support is glacially slow and the promised Experience Day was missing.
Eventually I got an experience day voucher from them and when I went to the web site to use the code it was rejected as invalid.
They are worth a star because at least they showed my poor review on their website.
Very pleased with the purchase of Dell U2412m and AX510 soundbar.
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