Ordered bathroom suite, was advised same day that the sink and toilet would be sent by a different courier to the bath. They arrived within a day or so. The bath didn't turn up on the day expected, nor on the next arranged date, this was due to severe weather conditions. It did finally turn up when the roads became clear. During the interim period I received phone calls and email explaining the situation. I hadn't opened the boxes containing the toilet and sink until the bath arrived. When I did open them it was discovered that the basin was cracked, I was afraid the company would say that I should have reported damage within 24hrs and that they wouldn't provide an replacement, I shouldn't have been concerned as they did so without quibbling, the new basin arrived 24hrs later. Great service thanks.
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