What a find! After years of having to bring back products whenever I visited the UK or asking friends and family to bring them over when they visited, I finally found this wonderful service and liked it so much I placed two orders within the space of 3 weeks! The site is easy to navigate and helpfully orgaised so that you can find specific products you want or browse according to category and price. I found the service to be very efficient and was kept well informed of the status of my order. This was particularly reassuring for my first order. The tracking system was a really useful tool as I could follow the delivery progress step by step.
One of the company's best features is its Live Chat. During office hours you can chat to a member of staff directly through your pc and they provide answers to your questions. This saves time and money compared to writing emails or phoning. I found that the person I chatted to (Sarah) went out of her way to help and provide information. This gave me extra confidence in the company and made me feel valued as a customer.
I know the products are often much more expensive than those in UK supermarkets but when you consider the care that is put into preparing the order and particularly in packing it, I do think it is worth the money. And of course, it's worth paying a little extra to have all your favourite British products all year round, delivered right to your door.
Mr Chris Robinson found this review useful
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