Klant´s profile

Reviews (1)

CameraTools.nl

Good service but I am not very happy with my order.

First of all, there was a delay. I called.. a personnel at the shop explains to me well what caused the delay (one of the items was apparently not in stock)... Finally I have got my order within a week. That's ok.

What I dislike is that the brand new B+W filter I've just got has a fingerprint dirt on it already :( and the plastic on the edge of the filter has small scratch already. It seems to me that this expensive filter (MRC xs pro) has been used or put on a lens before. I am pissed because I paid the price for a brand new product not a show model.

In short, good service but I cannot trust the products from this shop anymore.. so I will not order from the shop anymore and I will not recommend the shop to anyone I know.

06 February 2013

Reply from CameraTools

Dear Sir,

If you arent satisfied with the product or if it has been damaged you can return it to us within 7 days after delivery and you will receive a new one without cost. We are sorry that yours appears to be damaged as it shouldn't have been.

Please contact us at info@cameratools.nl

Klant´s profile

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Klant
Reviewer
Netherlands

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