lumi´s profile

Reviews (2)


Good reactivity but a problem in the quality of products

I ordered 50 business cards & 1 cards' case.
I was first of all disapointed due to the delay of the delivery (10 days rather than expected 3-5 days).
Plus, within the 50 cards, about 12 cards had some ink marks on it & the cards'case was slightly damaged.
However, I was still satisfied with the quality of the remaining cards.

Then, I sent a request on Smileprint's website. I got an answer during the day-time and the person of the assistance offered to send me the same 50 cards + a new cards' case.
I accepted the offer and I asked if I could changed the content of the card a little bit.
The person was very reactive and accepted my request + she did the change for me.

Less than 5 days later, I received my new package.

I thank Smileprint for its reactivity.

However, I have observed the same defects in the new package : about 10-12 cards with ink marks + the cards'case slightly damaged... My advice would be to control these aspects for the improvement of your services. Otherwise, your reactivity convinced me to recommend you to my friends for their future orders.

10 June 2013

Reply from Goodprint

Hello Lumi,

I'm sorry about the problems you have had recently but thrilled you are impressed the service.

Thank you for pointing this out to us and our customer services team are currently investigating it so this problem shouldn't happen in the future.



Impeccable !

Les albums sont arrivés en temps et en heure. Aucune erreur. Et le rendu était impeccable !

lumi´s profile

profile image of lumi