Charlie Westerling´s profile

Reviews (2)

Aquanauts

Fantastic

Item ordered on Wednesday, kept up to date with progress, and it arrived before lunch on Thursday. Great price as well.

Go-Electrical

Could do with better communication

The price was very good, and the delivery time not too bad (ordered on the Monday morning, arrived on the Thursday) they could do with keeping you informed a little better. I was under the impression that the item was in stock but it wasn't. The order just stayed at processing. i don't mind if an item is out of stock, but a quick email stating that, and an estimated delivery date would have been great. When i phoned to ask about it, I was promised an email to let me know, which never materialised. I would used them again, but probably order over the phone so I know what is going on and when to expect delivery.

20 February 2013

Reply from Go-Electrical

Thank you for your order.
Our standard processing time on orders is 48 hours with items then being sent out on a next working day service. We were waiting for a delivery to arrive of this particular item, and we are sorry if this was not made clear when the order was placed, however the order was delivered within our usual delivery time period. We will speak with the entire Go-Electrical team to find out why an email was not sent when requested, thank you for bringing this to our attention.
Kind regards,
Jennie Moor
Customer Service

Charlie Westerling´s profile

profile image of Charlie Westerling
Charlie Westerling
Reviewer
Male, 1980
Edinburgh, United Kingdom

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