I placed an order for three items on the 1st February. I e-mailed the company on 8th to see if there had been a despatch but reply.
On the 13th February, I contacted the company by telephone only to be told only one of the items was in stock and they are waiting for the other two to appear their end!
Zero communication and a rather frustrating wait which did not materialise.
Lee Pinkney found this review useful
Last October my wife made me the proudest man by agreeing to marry me and in doing so our Honeymoon was set, we booked with Thomson the Sensatori resort in Mexico as my wife had fallen in love with this place.
We were about to have devastating news, my wife lost her mum to cancer - a battle she had fought bravely for over a year. The end came quite sudden, bastard cancer eh! We were due to fly out on our Honeymoon but of course this event eclipsed everything as you can imagine.
Going through events with Thompson and our insurer AXA, since October has been nothing but a complete nightmare. Zero compassion. Thomson would not move our holiday but rather agreed to pay us a credit (we lost a third of the cost) towards a new Honeymoon. AXA insurance, well that's a completely new story and we all know about these slimey creatures. Thomson have taken over 4 months to action any sort of credit and indeed show any interest in our affairs, you would think someone would want to help after all that we have been through?? Nope, not even today as i write this do they want a bar of it. Preferring to hang up on me multiple times (trust me I'm not an angry person), but it is truly unbelievable that they can operate like this.
Needless to say, upon reading my story please do and try to use another operator. There are plenty out there and good ones I'm sure but Thomson should not be trusted.
A truly awful story I hope happens to no-one else.
Sally Smith found this review useful
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