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Reviews (1)

Overclockers UK

Best customer service you could ask for

Have been using ocuk for more than 6 years now not just for their good priced but mainly for their customer service which can never be faulted. I purchased a graphics card and it was way past the two weeks return policy and I was 2-3 months past past. However, the item did come from a faulty batch wihich resulted in very high temperatures at stock. At this point in time any other company would turn you down as you are over the return policy time line, but I still decided to go through with trying to get the problem resolved. Once asking for help a very nice and helpfully member of the team named James Bailey sorted it all out with no questions asked which I was very surprised! All he wanted was the order number and he had it replaced to me with a brand new card of my choice and the postage and package paid for. It was a very simple and. Quick process which he sorted out in seconds. He even mentioned packing the new replacement item himself ! A wonderfull character and this is why I stick to ocuk just for the shear fact of their customer service can not be beaten. Will be continuing shopping for many years to come!

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Geo Yianni
Reviewer
1990
United Kingdom

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