I Pre-ordered a game in May, on launch day I checked the order, still 'ordered', contact online customer services who tell me the order was cancelled to due failed card, no Email or chance to check card details (which were checked when placing the order) just cancelled. OK, I get them to price match the pre-order on the new order and give card again and they say it should go out that day, following day I get an email about the first order being cancelled. Check online, no update to new order, Online Customer Service (OCS) say its under security review due to price change, the change they agreed too, this carrys on for 4 days, then its out of security and able to be sent, only checking with OCS they dont know when and i quote 'cause we dont work ing the warehouse', a rather new approach to online retailing to me. I leave it another 2 days and its finally gone out this morning.
Overall the 2nd worst online purchase I've ever made and flippant OCS staff didn't help my impression. Surely its reasonable for any ordering system to include stock control and despatch to give an expected delivery date?
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