Kenneth Huckle´s profile

Reviews (1)

Protect Line

Very slow action

I gave all my details some months ago. There has been no sign of completion which I find totally unacceptablether company.

08 February 2013

Reply from Protect Line

Dear Kenneth

Thank you for taking the time to leave feedback on Trust Pilot.

We are very sorry that on this occasion you feel disappointed with the level of service you have received.

Each application for insurance is assessed on an individual’s personal health and lifestyle circumstances and can therefore create varying delays in underwriting. This is to ensure that each policy is accurately underwritten.

With any application we care very much about expediting any processes in place during an assessment for insurance and aim to bring all applications to a speedy conclusion. However, it is vitally important that each case is diligently processed, which of course all customers should expect and are entitled to.

We aim to keep all customers fully up to date with any delays in processing at each stage.

We thank you for bringing your feedback to our attention and should you wish to speak to us directly about your application you can do so by calling our customer care team on 01202 375310 who will be happy to answer any questions you may have.

Kenneth Huckle´s profile

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Kenneth Huckle
Reviewer
United Kingdom

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