Mrs P´s profile

Reviews (2)

Tough work to get a problem resolved

I bought a dress for my daughter which showed up on the website as £6. On checkout I was charged £8. Customer Services repeatedly told me that the dress was £8. Luckily I had taken a screen shot showing the price as £6. They have agreed to refund me, but have not refunded my card but given a credit to my account. Due to all the hassle this has caused I will not be ordering again. I am still trying to get the refund to my card. Such hard work, it shouldn't be this difficult, the service has been awful.

08 October 2013

Reply from

Hi Kate,

Thank you for taking the time to leave your feedback, and I am sorry to hear that you have had an issue with pricing on site.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

I have sent you an email with further information regarding your refund to the email address registered to your Boohoo account. Once again, I am very sorry for the inconvenience caused.

Kind Regards,

Mail Order Trees


I was a little dubious about ordering a tree that I hadn't seen, but my Malus Red Sentinel arrived in perfect condition and the quality was far superior than those in my local garden centre. I had to phone to ask a couple of questions prior and the gentleman I spoke to was very helpful. He coordinated despatch to arrive on my day off from work. I will be ordering from this company again as soon as some shrubs are back in stock.

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Mrs P
United Kingdom