David Fiddler´s profile

Reviews (1)

END.

Not so great this time

Always had good service off End & good products. Whilst this time hasn't been totally unsatisfactory & isn't your fault I guess, I'm not overly impressed with the lady I spoke to on the phone. A pair of NB576 Anniversary's turned up last week after I pre-paid in early December. Some other online retailers had them over 2 weeks ago available so I was a little put out it took another week to receive mine but was happy when they arrived. When I opened the box & inspected the shoes, they're were white marks on the suede uppers on both shoes in at least 4/5 places. Also there was a black mark (ink possibly) on the white sole on 1 shoe. I called the customer helpline & the lady initially asked for photo's, which I said OK to but was a little puzzled. Then she said actually we've got some 10's in stock still so just send them back & we'll send you another pair. I asked her to put a pair back for me to make sure that I definitely got a pair. She said she couldn't/wouldn't. I asked why, as the product is faulty so not my fault & I want to make sure I definitely still get what I paid for. She didn't say why just that she couldn't & then checked & said there's 37 pairs of 10's showing in stock so you should be OK. I reluctantly agreed & am waiting for my replacement pair now. I would of thought that given the product being faulty & given that I'd waited nearly 2 months for them so there kind of a big deal to me. That you would ensure that If requested you could put a pair back so that I would definitely get my purchase that I'd been waiting so long for & now had been delayed again & not have to risk not receiving them & being refunded? Aside from this I'd like to repeat I've had good service especially from Wells whose been very helpful in the past.

07 February 2013

Reply from End

Hi David,

Thank you for your feedback and recent order.

Please accept our sincerest apologies for the issue you experienced with your pre-order. Our Customer Service team have arranged for a replacement to be shipped out and they should be arriving with you today. Please do not hesitate to email or call should you require any further assistance.

Kind regards

End Clothing

David Fiddler´s profile

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David Fiddler
Reviewer
United Kingdom

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