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Happy with 'buyaparcel' but slight problem with delivery

Bought a shower cubicle with no problem and happy at the way that was dealt with. The only problem was delivery. As I'm at work during the day and it couldn't be delivered in the evening or weekend, I asked to be given half an hour's notice so I could rush home to accept delivery. On delivery day I heard nothing and got home to find a card saying they'd called but no-one was there. I phoned the carrier and they said they'd not been told to call me but would do so next day, which did happen and so the cubicle was delivered. This was really important as I'd arranged for a builder to come the day after that to fit it.

13 February 2013

Reply from buyaparcel.com

Hi, I am sorry for the mishap with the carrier. We rely on them to send out the 1 hour call beforehand. For smaller items we do offer a Saturday delivery for your convenience but palletised goods are Monday to Friday only I'm afraid. I am glad it all turned out fine in the end and I hope you will consider us in the future. Kind regards, Mike at Buyaparcel.

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L Crouch
United Kingdom