The product initially ordered was out of stock - it took a couple of days to contact me and let me know but the problem was resolved and the other item I ordered arrived shortly afterwards. The refund was processed promptly. I will be ordering again once the product is back in stock.
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Thank-you for your review.
I am sorry to hear the item ordered was unavailable.
I can confirm this is due back into stock on 12/02/2013 and look forward to receiving your next order.
If we can be any further assistance please do not hesitate to contact us.
Kind regards,
Sadie
The Physioroom.com Team