Musclefood

Great quality meat, questionable service

The meat was fantastic. However, when I received my order the package containing the chicken had split, with chicken juice everywhere. Also I'd prefer it if the chicken was separated somewhat into smaller containers for easier freezing. Moreover, when I first placed an order with you, I received a confirmation email but the order was never dispatched. When I emailed you to see what was happening, I received no response. Great product, somewhat poor customer service; but the end result is what counts.

07 February 2013

Reply from musclefood.com

Hi Oliver,

Thanks for your feedback, I'm sorry to hear that your packaging was damaged when you received the order and that you didn't receive a response to the email that you sent. I've checked our records and I'm unable to find an email sent so there may have been an issue with your email coming through to us.I'll pass your feedback on to our packing team and customer support team to make them aware of the situation so they can see if any improvements can be made. Oh the upside it's great to hear that you enjoyed the Chicken.

All the best,

Suzanne
Muscle Food