Joanna´s profile

Reviews (1)

Born

Fairly unhelpful

Called Born store to check whether Stokke baskets would check our old style Stokke changing table. First person on the phone was fairly rude and said no, I pointed out that review on website said they did, called me back to say that they would fit so I ordered them.
On arrival I discovered that they were much smaller than the table and not shaped in the same way.
Store not much help at any stage, providing dimensions would have been useful.

07 February 2013

Reply from Born

Dear Joanna
Thank you for taking the time to post your review on Trust Pilot and especially for bringing the lack of dimensions to our attention. This is something we will address as soon as we get the correct dimensions from Stokke. When Stokke introduced the the new slightly smaller Care they unfortunately stopped making the old care baskets. So the only option available to customers is the smaller basket, which you received. I am very sorry this was not made clearer when you called the store and please accept our sincere apology for the telephone manner you encountered.
We have a dedicated customer service team who are trained to help and support our customers in special order circumstances and it seems you were not referred to them on this occasion. Please do contact us if we can be if any help to you in the future.

Joanna´s profile

profile image of Joanna
Joanna
Reviewer
United Kingdom

About