Using the website was easy and parcel was collected on time. Using the tracking facility enable me to identify that the parcel had not be delivered. Contacting Interparcel identified that the courier had lost the parcel (not Interparcel's fault) and the staff at Interparcel guided me through the claims procedure which was dealt with promptly resulting in payment for the full value of the goods sent and a full refund of the delivery costs.
Product was received promptly and was exactly as described. Would recommend and use the company again.
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