Dave Mackem´s profile

Reviews (1)


Waste of space.com

Car valued on line at £6800,took it along to Sunderland they agreed that the car was as per the online valuation but sad the offer was £6500 now


Angie Ellis found this review useful

27 January 2014

Reply from webuyanycar.com

Hello Dave,

Thank you for taking the time to leave us a review. We're constantly striving to improve our service, so your feedback is very important to us.

I'd like to take this opportunity to respond to your comment in the hope of explaining the reasons behind the decrease in your valuation.

We always carry out an on-site inspection of a vehicle before we offer to buy it. If we consider that its value is affected by any aspect of its history or condition, including any unusual feature or customisation, which was not apparent to us when we gave the online valuation, the price that we offer for it will differ from the online valuation. We guarantee we are willing to buy every car we value. So that we don’t waste your time, if there is a change in the market value of your car resulting in a reduced valuation, then we endeavour to let you know what the new valuation is at least 24 hours before your appointment, so that you have the opportunity to cancel, if you choose to do so.

The car market changes on a daily basis and can increase or decrease accordingly. We have very little control if the value of a car is affected due to market conditions and unfortunately this is something beyond our control. However, as I mentioned earlier, we will always contact you 24 hours before your appointment to let you know.

If you would like to email me directly: socialmedia@webuyanycar.com, I can look into the details of your appointment to check that correct procedures have been followed.

Thanks again for taking the time to provide us with feedback, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanycar.com

Dave Mackem´s profile

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Dave Mackem
United Kingdom