I was so excited when I saw that Brand Alley had Lene Bejere home products in their outlet (as they only have one store in the UK). So I placed my order on 12 Jan '13 and waited patiently. Money was taken from my Paypal account and products were to be dispatched in 14 days. It's now a month later and nothing received. So I called Brand Alley customer service and they said that no order was received by Payapl, so i'd have to resolve the matter with them direct. And as the items are no longer available they said I can't buy the items again. So I contacted Payapl who have confirmation that they placed the order directly with Brand Alley. They are now going to resolve the matter and make the claim to Brand Alley on my behalf. Clearly, Brand Alley processes are not clear or transparent and this leads to poor customer experience. I won't be shopping there again.
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