Miss Angella Shaw´s profile

Reviews (1)


Deliver to any room ? Untrue!

Delivery arrived of bed frame and mattress and was then advised that it wouldn't fit upstairs. The delivery man told me it would if I took it out the box it probably would and left it then in my dining room, so only the mattress was actually taken upstairs to the bedroom. None of the big packaging was taken away and I had to struggle with a bed frame up the stairs once I had taken of out of the box. Disappointing service when the website quoted it would be taken to the room of your choice and packaging removed, this was not true, I had to struggle with this myself.

07 February 2013

Reply from Mattressman

Dear Miss Shaw,

Thank you for your order and feedback.

I apologise that we were unable to deliver all of the goods to the room of your choice. If the drivers believe that the goods may cause damage to a customer property or the new item, then they will not take the goods to the room of choice to prevent any damage being caused as they cannot be responsible for this.

I apologise for any inconvenience caused but this was to prevent any damage at all.

Kind regards

Customer service manager

Miss Angella Shaw´s profile

profile image of Miss Angella Shaw
Miss Angella Shaw
United Kingdom