Massage table bought as birthday present a month before the date needed as stock was running out. The wrong table was ordered in error which admittedly was our own fault. The person the table was for was unaware that the table had been purchased untill the present was received and the person who bought the table had no idea at the time of purchase that the table would be unsuitable. The staff were polite enough but adamant that they would not help in any way as we had not contacted them within 7 days (their refund period). We feel that this is fairly petty as the table was unused and in the exact same condition it was delivered in. We wanted to exchange for a more expensive table and would have therefore spent more money. The only reason the table was ordered early was because the colours were running out and the order mix up was an honest and unfortunate error. The table was still in demand at the time we requested exchange and they were taking pre orders on the website for when the stock came back in so there obviously would have been no issue to sell the table on. I admitted that the table was ordered in error on our own part and that they didnt not have to help me but did feel as that was clear it would not have caused any inconvenience or monetary loss to the company that it was pretty poor that they would not help me. I would not purchase from this site again as a result which is a shame as i would have otherwise been glad to spend my money with them.
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