Daniel Bevan´s profile

Reviews (1)

UK Mail

dishonest (them).....useless (them)...angry (me).

I ordered a new phone as part of an upgrade package, which was due to be delivered on Tuesday (my birthday). I had a text to tell me that the phone would be delivered on Tuesday between 11-3, but this didn't happen, despite my wife being at home all day and we had no delivery card or phone. I gave them the benefit of the doubt, and requested the phone be delivered today, and yet again i had a message stating it would be between 11-3pm. So 3pm comes and goes, and i waited till 4.30 before calling the customer service line to speak to someone. Someone (apparently called John...aren't they always!?!) told me he was putting a note on my account to ask the depot to confirm with the driver when the delivery was being made.
Just to add at this point, i had been checking the 'parcel tracker' page on the website for a good hour or so before calling UKMail - so, i check the page one last time at about 7pm, to see that lo and behold, my phone had been delivered and signed for at 10am this morning!! Big, fat, dirty lie. My house is not hard to find, and i was pretty much ready to punce on anyone who walked past my house today, such was my anticipation at getting a new gadget, so i wouldn't have missed the delivery.

I have e-mailed the fraud team at Orange to tell them the whole story....i wait with baited breath for an outcome....and a phone.

Daniel Bevan´s profile

profile image of Daniel Bevan
Daniel Bevan
Portsmouth, United Kingdom