I had to collect my parcel from the local depot. When I opened it the inside of the blue bag was soaking wet so wet infact that the delivery note inside fell apart in my hands. The outside packaging was not damaged in any way and the parcel had not been left outside my house as I had collected it from the depot. How did this happen? I emailed Toolstop but as yet they have not replied. I find the condition of the goods astonishing and their lack of concern disappointing. Maybe they will read this and look for my email and reply I don't hold out much hope that they care. I did not want to select any stars but it will not post without a star. 11th February update... I have since heard from Toolstop who have investigated their carriers who admitted liability for the water. Satisfied customer but still an extraordinary experience
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.