Jo York´s profile

Reviews (1)


Complaint Resolved and Excellent service from

After booking flights with Bravo fly we had an email asking us to send our bank details for a refund. After calling the help line I was told that our flights had gone up in price since the booking and we needed to pay an extra £90 to secure them. I was unhappy with this. My friend had also booked at the same time and hers had been cancelled completely. I declined to pay the extra and was told that our flights had been cancelled. I was to wait for a refund phone call shortly.
The phone call never came and following a delay and several phone calls, emails and a lots of wasted time we were told our flights were actually really booked and despite having now booked more(because of what was said) I could not have a refund.
Despair! The phone system they use means nobody can be passed to a manager or someone of higher level - you are told to email them (nobody ever replied)
Enter I found her using their facebook page. I read the terms of the page and understood there were to be no complaints listed and if I had one to email her. From that moment on I felt reassured that someone could see the errors that were made and that everything was safe in her hands. Just over a month later I have a full refund in my hands. Not a great story about their phone line support but excellent service from, reassuring to know that if all doessn't tgo to plan there is someone you can go to for help!

Jo York´s profile

profile image of Jo York
Jo York
Nottingham, United States