We received the wellies quickly (they were a present for my husband), unfortunately, even though I ordered his usual size, they were too tight. We sent them back requesting a size bigger.
I received an email to say that they were out of stock of that size and offering an alternative colour. Not liking the colour, I chose a completely different pair - sent an email to request, and got an immediate reply/confirmation. They are now sending out the new order! Even the difference was refunded immediately!
I will be treating myself to pair of wellies soon and I will definately be using these guys again.
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