Ian MacDubh´s profile

Reviews (1)

DPD UK

Terrible, hope I never get services from DPD ever again!

Being busy with work and college I had run into a problem with my computer. I used Amazon's One-Day Delivery and got a HDD that I needed for my PC. The delivery was due to Monday 4th but I had to delay it to Tuesday 5th because I wouldn't have time to collect it when it would get to me. So here comes Tuesday, up and early, waiting for the package to come in. 1 PM went by and no sound of DPD so I said to give them a call to find out what had happened to my parcel as I needed it urgently. I had to wait 10 minutes on the line before someone picked it up but then my phone battery died so I had to call them AGAIN. But this time it was a 15 minute wait, thanks for giving a boost of 12 pounds on my phone bill DPD. The lad on the other side told me that my parcel would be delivered within an hour and I was glad to hear that. One hour later I recieve a mail saying that my delivery was being delayed BY A WHOLE DAY, even though someone told me it would get delivered soon! I had to yet again call DPD and get an explanation that got me nothing better than making me have to go get it myself, giving me a good 3 hour trip with the bus, including all the walking.

First time using DPD, never again, I prefer the 5 day standard free delivery than you people.

07 February 2013

Reply from DPD UK

Hi Ian,

I'm sorry this was your experience. Was everything okay when you visited the depot? Can you please email your contact number to socialmedia@dpd.co.uk and I'll see whether anything can be done to rectify this situation for you. Really sorry for any inconvenience.

Kind regards,

Bobby.

Ian MacDubh´s profile

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Ian MacDubh
Reviewer
1992
United Kingdom

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